Microsoft Email Hack Shows the Lurking Danger of Customer Support

On Friday night, Microsoft sent notification emails to an unknown number of its individual email users—across Outlook, MSN, and Hotmail—warning them about a data breach. Between January 1 and March 28 of this year, hackers used a set of stolen credentials for a Microsoft customer support platform to access account data like email addresses in messages, message subject lines, and folder names inside accounts. By Sunday, it acknowledged that the problem was actually much worse. After tech news site Motherboard showed Microsoft evidence from a source that the scope of the incident was more extensive, the company revised its initial statement, saying instead that for about 6 percent of users who received a notification, hackers could also access the text …

Is it ever too late to reply to an email? | Oliver Burkeman

Social expectations about digital etiquette have never been more in flux. The solution? Avoid worrying about it altogether You know youve reached a crisis point in your email backlog when youre obliged as I was recently to confront the following conundrum of electronic etiquette: is it ruder to reply to an email after three months than not to reply at all? On one hand, obviously, given since 1969. Three months is, lets be clear, far too long to delay a reply. But I suspect were entering a phase in emails history when social expectations about such matters have never been more in flux. As the burden of digital communication keeps increasing, digital minimalism is entering the mainstream. (I recommend a …